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Award affirms Global Crossing's customers’ satisfaction with services
São Paulo, Brazil, Wednesday, December 9, 2009 -- Global Crossing (NASDAQ: GLBC), a leading global IP solutions provider, today announced it was presented with the "Best Latin America Corporate Services Provider of the Year" award at the 2009 Frost & Sullivan Latin America Best Practices Excellence Banquet, held last Thursday at the Grand Hyatt Hotel in São Paulo.
The award recognizes Global Crossing for its strategic focus, increased name recognition, revenue growth, strong operational results and improvement in customer satisfaction and loyalty levels.
“It is a great honor for Global Crossing to be recognized in this way. At Global Crossing, we strive to provide unparalleled service to our customers. Our ongoing successful development as a company has been evident in our continued core business growth with year-over-year improvement reflecting solid demand for our advanced IP-based solutions,” said Hector Alonso, Global Crossing managing director for Latin America.
Global Crossing’s focus on offering a wide-ranging portfolio of services for both enterprise and carrier customers differentiates it from other providers in one of the world’s fastest developing markets. The company has a significant presence in Latin America with operations in more than 200 cities, with 15 metropolitan networks and 15 world-class data centers across the region. Its global reach and focus on meeting clients’ increased range of needs has proven to be a winning combination.
“This year we completed a significant expansion of our IP network capacity due to the growing demand in the region,” said Alonso. “Additionally, we are expanding our managed services portfolio and implementing advanced services, such as a Unified Security Services Portal, allowing clients to monitor online the status of their security services, interact with specialists and access all Information Security-related data. The new solutions Global Crossing is launching to the marketplace are designed to position us in a preferred place with those customers interested in state-of-the-art technology and fast capacity growth.”
In selecting Global Crossing for the Best Latin America Corporate Service Award, Frost & Sullivan highlighted the company's position as an expert in IP and network technology and its commitment to deliver a differentiated customer experience.
“This award is evidence of Global Crossing’s outstanding ability to grow in the highly competitive and challenging corporate environment in Latin America, deploying advanced services focused on its clients satisfaction,” said Marcelo Ruiz Frost & Sullivan Research Director IT & Communications Latin America. “Global Crossing has leveraged the worldwide experience with a strong local presence in the Latin America region. With a proven track record of innovation in solutions and service offerings, Global Crossing has achieved success in continuing to increase value to corporate clients.”
Global Crossing has enjoyed a string of accolades relating to its superior customer experience over the last year. Market research firm Telemark Services’ 2009 Crystal Ball report ranked Global Crossing as having the highest percentage of customers “willing to recommend their current provider” among all the network services providers surveyed.
In November, Global Crossing won the World Communication Award (WCA) for “Users’ Choice” and was “Highly Commended” in the Best Customer Service category. Also in November, the company won the "Best Latin American Wholesale Offering" award from a panel of industry thought leaders at Capacity magazine's Annual Global Wholesale Telecommunications Awards, and was honored by Northrop Grumman Corporation’s (NYSE:NOC) Information Systems Sector with the 2009 Supplier Excellence Award.
About the Award
The Frost & Sullivan Corporate Service Provider of the Year is presented each year to the company that has demonstrated unparalleled excellence within its industry. The Award is based on numerous factors including the company’s business development, competitive strategy, customer satisfaction, and leadership within the industry. The award recipient is perceived to exhibit outstanding management and consistent growth. The company’s customer service offerings and performance are expected to be of very high caliber. The company should have proven expertise in taking advantage of market changes by capturing and solidifying market presence, or through execution of innovative strategies within the existing competitive landscape. In order to identify the best practices and select the Award recipient, Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research.
About Frost & Sullivan
Frost & Sullivan, the Growth Consulting Company, partners with clients to accelerate their growth. The company's Growth Partnership Services, Growth Consulting and Career Best Practices empower clients to create a growth focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 40 offices on six continents. For more information about Frost & Sullivan’s Growth Partnerships, visit http://www.frost.com.
ABOUT GLOBAL CROSSING
Global Crossing (NASDAQ: GLBC) is a leading global IP and Ethernet solutions provider with the world's first integrated global IP-based network. The company offers a full range of data, voice and collaboration services. Global Crossing delivers an industry leading customer experience to approximately 40 percent of the Fortune 500, as well as to 700 carriers, mobile operators and ISPs. It delivers converged IP services to more than 700 cities in more than 70 countries around the globe.
In Latin America, Global Crossing´s business has operations in Argentina, Brazil, Chile, Colombia, Ecuador, Panama, Peru, Mexico, Venezuela, the United States (Florida) and the Caribbean region. In addition to its IP-based, fiber-optic network, Global Crossing’s regional infrastructure includes 15 metropolitan networks and 15 world-class data centers located in the main business centers of Latin America.
Please visit www.globalcrossing.com or blogs.globalcrossing.com/ for more information about Global Crossing.
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CONTACT GLOBAL CROSSING:
Press Contacts
Paula Vivo
Latin America
+ 55 11 3957 2424
paula.vivo@globalcrossing.com
Rich Larris
North America
+ 1 973 937 0153
richard.larris@globalcrossing.com
Jennifer Campbell
Europe
+44 (0) 125 673 2663
Jennifer.Campbell@globalcrossing.com
Analysts/Investors Contact
Antonio Suarez
+ 1 973 937 0233
glbc@globalcrossing.com
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